Refund Policy
Last updated: 29 September 2026
30-day returns
You can return any item within 30 days of delivery for a refund, as long as it is unworn, unwashed and in its original condition with all tags attached.
How to return
- Email support@commongroundclo.com with your order number and the items you want to return.
- We will reply with the return address and instructions.
- Pack the items securely and send them back using a tracked service. Keep your proof of postage.
Unless the item is faulty or we sent the wrong item, you pay the cost of returning it.
Refunds
Once we receive and check your return, we refund you to your original payment method within 14 days. If you return your whole order within 30 days of delivery, we also refund the standard delivery charge you paid. Your bank may take a few extra days to show the refund.
We may reduce a refund if an item has been worn, washed or damaged beyond what is needed to check it, as you would in a shop.
Exchanges
The quickest way to get a different size or colour is to return the item for a refund and place a new order.
Faulty or incorrect items
If your item is faulty, damaged or not what you ordered, email us with your order number and a photo within 30 days of delivery. We will cover the return postage and offer a repair, replacement or full refund. This does not affect your rights under the Consumer Rights Act 2015.
Your legal right to cancel
Under the Consumer Contracts Regulations 2013 you can cancel your order within 30 days of delivery without giving a reason. Our 30-day policy above is in addition to this right. To cancel, email support@commongroundclo.com.
